Services - Onumen Technology CO., LTD.

About ONUMEN Service

Creating value for customers is the core principle of ONUMEN's service philosophy.

As a pioneer of separable LED display technology, ONUMEN is committed to providing customers with high-quality products, rental solutions, and professional technical services. Through continuous innovation and reliable support, we strive to deliver efficient, convenient, and professional solutions that help our customers achieve greater success.

In addition to fast and responsive technical support, ONUMEN also provides comprehensive training to ensure customers can operate and maintain our LED display systems with confidence.

Our Customers Will Enjoy The Following Services

1. Sincere Professional Advice

We pay attention to communication with you, listen to your ideas, and give professional and detailed suggestions according to your actual needs. We hope to make you feel caring enough and exceed expectations.

2. Strict Quality Assurance

Our rigorous attention to detail allows us to act as a second pair of eyes, identifying potential issues early and resolving them before production begins.

3. Flexible Change Handling

Sometimes you may not have enough time or staff. This is why we provide flexible processes and timetables to ensure that you propose what you want, how you want it, and when you want it. We will try our best to adjust to the plan you want most before production.

4. High-quality After-sales Service

Our service does not end when the project is delivered. We remain committed to ensuring your long-term satisfaction.

We provide lifetime technical support, including system maintenance, software upgrades, and continuous performance improvements.

Regular follow-ups and maintenance services allow us to gather valuable feedback and continuously enhance our products and services.

Service System

Two-Year Warranty Service Content

Onumen all-media technical support: Free hotline and technical remote support are provided throughout the product life cycle.
Hardware maintenance: Provide on-site maintenance and spare parts repair service according to the fault level.
On-site maintenance: When the fault level reaches level three, an engineer is assigned to inspect and repair on site.
Repair of spare parts: The customer will mail the faulty spare parts to the designated place of Weishi for repair.
Spare parts delivery: delivered with the order.
Cleaning guidance: Provide equipment cleaning program support.